Refund Policy
Last updated: July 2026
Our promise
If Fortesonic cannot be made to work on a hosting environment that meets the stated requirements
(PHP 8 or newer, HTTPS, cURL extension) and our support team cannot resolve the problem, we will
refund your purchase in full — no argument. Request the refund within 14 days
of purchase at maestro@fortesonic.com.
How it works
- Contact us with your order number and a short description of the problem.
- Give our support a reasonable chance to help — most installation issues are fixed within
one email exchange.
- If we can't get you running, we refund to your original payment method (via PayPal for a PayPal
payment, or by reversing the card charge).
What is not covered
- Hosting that does not meet the stated requirements, or streaming servers that are offline or
misconfigured on your side.
- Change of mind after the Software has been working on your site, or requests outside the 14-day window.
- Paid services already rendered (installation, CDN setup) once completed.
Updates & support renewal
You may cancel a 59 €/year updates-and-support renewal and receive a full
refund within 14 days of the renewal charge, provided no updates released after the renewal date have
been downloaded. After that, the renewal is non-refundable for the running year.
Fortissimo (fully managed, 299 €/year)
The Fortissimo plan can be cancelled any time before the next billing year; the running year is
non-refundable once your site is live on our infrastructure. The 14-day guarantee above applies to
the first charge if we cannot get your station live.
Your statutory rights
Nothing in this policy limits mandatory consumer rights in your country of residence. For EU/EEA
consumers: you have a statutory 14-day right of withdrawal. Because the Software is digital content
delivered immediately, by completing your purchase you agree to immediate delivery and acknowledge that
this withdrawal right is lost once the download or license delivery begins. If you have not yet downloaded
the Software, you may withdraw within 14 days of purchase for a full refund, no reason required. For
paid services (installation, CDN setup), the withdrawal right ends once the service has been fully
performed with your prior express consent. Our voluntary 14-day guarantee above applies in addition to,
not instead of, these rights.